Privacy Policy

Last updated: June 1, 2025

This Privacy Policy describes how Lunare (hereinafter, the “Site,” “we,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase at lunare.com (the “Site”), or communicate with us in any other way regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree that your information is collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services.

Information We Collect Directly from You

  • Contact details: name, address, phone number, and email address

  • Order information: billing address, shipping address, payment confirmation, email address, and phone number

  • Account information: username, password, security questions

  • Customer support information: messages and details you share with us

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information; however, this may prevent you from using those features.

Information We Collect About Your Use

We may automatically collect certain information about your interaction with the Services (Usage Data) using cookies, pixels, and similar technologies. Usage Data may include:

  • Device and browser information

  • Network connection details

  • IP address

  • Interaction details with the Site

Information We Obtain from Third Parties

We may obtain information from third-party service providers such as:

  • Shopify (our e-commerce platform)

  • Payment processors (for payment, order fulfillment)

When you interact with our emails, ads, or site, we may collect data using cookies, pixels, and similar technologies.

Use of Your Personal Information

  • Provision of services and products: to process orders, payments, deliveries, and returns

  • Marketing and advertising: to send promotional messages and improve ad targeting

  • Security and fraud prevention: to detect and prevent fraudulent activity

  • Customer support and improvements: to respond to inquiries and enhance user experience

Cookies

We use cookies to operate and improve our Site and Services. For details on cookies used by Shopify, see: https://www.shopify.com/legal/cookies.

Disclosure of Your Personal Information

We may share your data with:

  • Service providers (IT, payment, shipping)

  • Business and marketing partners

  • Affiliates and legal authorities (when required by law)

Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under 16.

Security and Retention of Your Information

While we use security measures, no method is completely secure. We retain your information only as long as necessary to fulfill the purposes described in this policy or comply with legal requirements.

Your Rights

Depending on your location, you may have rights such as:

  • Access, deletion, correction, and portability of data

  • Restriction or withdrawal of consent

  • Appeal and complaint rights

You can exercise these rights through the Site or by contacting us using the details below.

Complaints

If you have concerns, contact us first. You may also file a complaint with your local data protection authority.

International Users

Your data may be transferred outside the EU or UK. We rely on legal transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have questions or want to exercise your rights, contact us:
📧 support@lunare.com
📍 1209 Mountain Road Place Northeast ste r, Albuquerque, NM, 87110, US